Terms and Conditions

Last updated: August 22, 2026

Welcome to https://www.flopool.com, the official website of Florida Swimming Pools LLC (“FloPool,” “we,” “our,” or “us”).

1. Agreement to These Terms

By accessing this website, submitting a form, calling or texting us, or engaging FloPool for any service, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.

These Terms apply to both:

Website Users browsing flopool.com or submitting inquiries through it, and
Service Clients who hire FloPool for pool maintenance, repair, construction, or related services.

Our Privacy Policy is incorporated into these Terms by reference. If you have signed a service agreement with us, that agreement controls wherever it conflicts with these Terms.

2. Company Information

FloPool is operated by Florida Swimming Pools LLC, a licensed and insured pool service provider in Miami-Dade County, Florida. We serve South Miami and the surrounding areas.

3. The Services

FloPool provides residential and commercial pool services, including:

Weekly and recurring pool maintenance
Equipment repair and replacement
Leak detection
Pool construction, remodeling, and deck work
Equipment installation and removal

Service availability depends on your location, our route capacity, and the condition of your pool and equipment. We may decline, pause, or discontinue service at our discretion.

4. Eligibility

You must be at least 18 years old and legally able to enter into a contract to request or purchase services from FloPool. By using this website or engaging our services, you confirm that you meet this requirement.

If you are requesting service for a property you do not own, you confirm that you have the property owner’s authorization to do so.

5. Quotes, Estimates, and Service Agreements

Quotes and estimates are based on the information you provide and on conditions visible at the time of inspection. They are not binding until confirmed in writing.
Pricing may change if we find conditions that were not disclosed or not reasonably visible, such as pre-existing damage, hidden leaks, code issues, or equipment that is out of specification. We will notify you before performing additional work.
Recurring maintenance is provided under a month-to-month service agreement unless stated otherwise.
Construction, remodeling, and permitted work is governed by a separate written contract, which includes any disclosures Florida law requires for that type of work.

6. Payments, Refunds, and Late Fees

Payment terms: Payments are due upfront unless your signed service agreement says otherwise. We accept cash, check, and other methods listed in your agreement.
Refunds: Payments are non-refundable once services are rendered. Labor, time, and materials cannot be returned.
Deposits: Deposits on construction or equipment orders may be non-refundable once materials are ordered or permits are filed. Your contract will state this.
Late payments: Overdue balances may incur fees or interest as specified in your service agreement. We may suspend service on accounts that are past due.
Chargebacks: If you dispute a charge for services already rendered, we may suspend service and pursue collection of the amount owed.

7. Scheduling, Property Access, and Cancellations

Service cancellations generally require at least 24 to 48 hours’ notice. Your signed agreement states the exact requirement. Late cancellations may be billed.
You are responsible for providing safe, unobstructed access to the pool and equipment on scheduled service days, including gate codes, keys, and control of pets. If we cannot access the property, the visit may be billed as completed.
We are not responsible for delays or missed visits caused by circumstances outside our control, including weather, storms, hurricanes, utility outages, supply chain issues, equipment availability, or permitting delays.
Where Florida law gives you a right to cancel a contract signed at your residence within a set number of business days, that right applies and is stated in your contract.

8. Customer Responsibilities

Between service visits, you are responsible for:

Running pump and filtration equipment as instructed
Keeping water levels within the recommended range
Operating pool equipment according to manufacturer specifications
Reporting leaks, cracks, equipment faults, or water quality changes promptly
Keeping the pool area secure, including barriers, gates, and covers required by law

Failure to follow these responsibilities may void workmanship or manufacturer warranties, and may affect water quality and equipment life.

9. Equipment and Warranties

We install equipment in accordance with manufacturer guidelines.
Manufacturer warranties apply to equipment and materials, and are subject to the manufacturer’s own terms, registration requirements, and claim process.
FloPool warrants workmanship only, to the extent and for the period stated in your service contract.
Warranties do not cover misuse, neglect, unauthorized repairs, chemical imbalance caused by others, storm or flood damage, or pre-existing conditions.

10. Subcontractors and Third Parties

For certain projects, including construction, remodeling, and specialty repairs, we may engage licensed and insured subcontractors. FloPool coordinates the work, but warranties, responsibilities, and liability for subcontracted work may fall under those contractors’ own agreements. We will tell you when a subcontractor is performing work on your property.

Call tracking. The phone number displayed on this website may change depending on how you reached the site, so we can measure which marketing channels generate calls. Calls placed to any number shown are connected to FloPool normally.

Call recording. Inbound calls to FloPool are recorded and may be transcribed. Some calls begin with an automated recorded or synthesized greeting before connecting you. Before the call connects, you hear a notice that the call may be recorded and shared with third-party providers. Florida law generally requires the consent of all parties to record a conversation (Fla. Stat. § 934.03). By continuing the call after that notice, you consent to the recording, transcription, and storage of the call. If you do not consent, hang up and contact us by email instead at cs@flopool.com.

Recordings and transcripts are used for quality assurance, staff training, scheduling accuracy, and dispute resolution, and are handled as described in our Privacy Policy.

Text messages. When you provide your mobile number to FloPool, through a form on this website, over the phone, or in a signed agreement, you give your express written consent to receive text messages from us at that number. These may include:

Service messages, such as appointment confirmations, technician arrival notices, scheduling changes, and billing reminders
Marketing messages, such as seasonal offers, service promotions, and maintenance reminders

Your consent to marketing texts is not a condition of purchasing any service from us. You may request service by phone or email instead.

Frequency: Message frequency varies by account activity and campaign.
Cost: Message and data rates may apply. Your mobile carrier’s rates apply, not ours.
Opt out: Reply STOP to any message to stop receiving texts at that number. You may continue to receive messages related to an active service appointment or an outstanding balance.
Help: Reply HELP for assistance, or contact us at cs@flopool.com.
Delivery: Carriers are not liable for delayed or undelivered messages, and neither are we.

Email. By providing your email address, you agree to receive service-related email from us. You may unsubscribe from marketing email at any time using the link in those messages.

12. Website Use and Acceptable Use

You may use this website only for lawful purposes and to request information or services from FloPool.

You may not:

Interfere with the website’s functionality, availability, or security
Attempt to bypass rate limits, access controls, or security measures
Submit false, misleading, or automated (bot) form submissions
Scrape, crawl, or copy site content beyond normal browser use
Submit content you do not have the legal right to submit, including photos of property you do not own or control
Upload anything unlawful, infringing, harassing, or harmful

We may investigate suspected violations, block IP addresses or sessions, and pursue legal remedies.

Content you submit. You keep ownership of the photos, descriptions, and other content you send us. You grant FloPool a limited, non-exclusive license to use that content solely to evaluate your request, quote and perform the work, and maintain our service records. If you would like us to use a photo of your project in our marketing, we will ask you separately.

13. Intellectual Property and Copyright Complaints

The FloPool name, logo, website design, page copy, photography, and code are owned by Florida Swimming Pools LLC or its licensors. Content you submit and content owned by third parties are excluded. You may not copy, modify, republish, or redistribute our materials without written permission.

If you believe material on this website infringes your copyright, send a notice to cs@flopool.com with the following: identification of the work, the URL of the material, your contact information, a statement of good-faith belief that the use is unauthorized, a statement under penalty of perjury that your notice is accurate and that you are authorized to act, and your signature. We will review and respond to valid notices.

14. Termination

You may cancel recurring service according to the notice period in your service agreement.
We may suspend or terminate service for non-payment, unsafe conditions on the property, abusive conduct toward our staff, or violation of these Terms.
We may block website access for anyone who violates Section 12.
Sections that by their nature should survive termination will survive, including Sections 6, 9, 13, 15, 16, 17, and 18.

15. Disclaimer of Warranties

THE WEBSITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. FLORIDA SWIMMING POOLS LLC DOES NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT INFORMATION ON IT IS COMPLETE, CURRENT, OR SUITABLE FOR YOUR SITUATION.

Information on this website, including pricing guidance, service descriptions, and blog content, is general information only and is not a substitute for an on-site inspection or professional advice about your specific pool.

This section applies to the website. Warranties for services performed at your property are covered in Section 9 and in your service contract, and nothing here is intended to disclaim any warranty that Florida law does not allow us to disclaim.

16. Limitation of Liability

To the maximum extent permitted by law, Florida Swimming Pools LLC is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of use, or property damage arising from:

Misuse of the pool or equipment by you or by third parties
Work performed by third-party contractors under their own agreements
Acts of God, including storms, hurricanes, flooding, and other natural disasters
Pre-existing conditions in your pool, deck, plumbing, structure, or equipment
Failure to follow the customer responsibilities in Section 8
Reliance on general information published on this website

To the maximum extent permitted by law, our total liability for any claim relating to our services is limited to the amount you paid FloPool for the specific service giving rise to the claim in the twelve months before the claim arose.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In those jurisdictions, our liability is limited to the maximum extent permitted by law, and the limitations above may not apply to you. Nothing in these Terms limits liability for gross negligence, willful misconduct, or personal injury where the law does not permit that limitation.

17. Indemnity

You agree to indemnify and hold harmless Florida Swimming Pools LLC, its owners, employees, and subcontractors from claims, damages, liabilities, and reasonable expenses, including legal fees, arising from:

Your violation of these Terms
Content you submit to us
Your violation of any law or of a third party’s rights
Unsafe conditions on your property that you failed to disclose
Your failure to secure the pool area as required by law

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.
Any dispute will be brought exclusively in the courts of Miami-Dade County, Florida, and you consent to that venue.
Before filing suit, both parties agree to attempt mediation or arbitration in Miami-Dade County in good faith, where feasible.

19. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted here with a new “Last updated” date at the top of this page. Your continued use of our website or services after changes are posted constitutes acceptance of the revised Terms. Please review this page periodically.

20. Service Agreements Control

These Terms apply generally to all website users and clients. If a signed service agreement or construction contract with FloPool conflicts with these Terms, that signed agreement takes precedence.

21. Contact

Questions about these Terms, copyright complaints, or text message support:

Florida Swimming Pools LLC (FloPool) Email: cs@flopool.com Phone: 305-253-7665 Website: https://www.flopool.com

We respond to messages within two business days.